Highlights

• Gathering and documenting business requirements, modeling business processes (BPM), creating flow diagrams (DFD). Developing user stories, driving process improvements, and expertise in core banking solutions.
• Interface Requirement Documentation.
• GAP Analysis and Solutions.
• Establishing and managing stakeholder relationships via collaboration with project management, technical teams, business users, and vendors.
• Risk management skills including cross-functional collaboration and change management.
• Familiarity with Agile, Waterfall, and other methodologies for effective planning.
• Working knowledge of SQL.
• Functional analysis for system integration and automation.
• Application testing including functional and performance testing.
• Conducting business user training, preparing user manuals, and facilitating User Acceptance Testing (UAT).
• Providing application support and issue resolution via root cause analysis and troubleshooting.
• Regulatory compliance and reporting.
• Incident Management.
• Performance monitoring in production environments.
• Requirements Traceability Matrix (RTM).
• Problem-solving, analytical thinking, communication skills, presentation skills, stakeholder engagement, and decision-making.
• Tools and technologies: MS Office (Word, Excel, PowerPoint), MS Visio for diagram design, Postman for API testing, FileZilla, JIRA, and Mantis for issue reporting.